Nonetheless, following examining the contract, I observed it didn’t replicate the reductions or strategy details reviewed, including the 500GB of information and additional discounts for pre-authorized payments.
Used to be the leader and The key reason why I are already a faithful Telus custiomer For several years. But That is about to alter!!
@Oleginza Wrote: I referred to as Telus CS at eight.55AM Mountain time and they hanged up on me, stating which i have to contact all through "regular Place of work several hours". Is this for serious?
@chris14 I wanted to distinct up some inaccurate info. We'll restore TELUS owned downed lines at no charge. We will only clear away the line fully for development/renovation applications but there is a payment involved. We sent you A non-public information in case you want to move ahead with both state of affairs.
I left Rogers to come back to Telus for the reason that I thought within the promise of better service and good procedure, but this working experience continues to be anything at all but.
I'd also like to learn why this was taken off? Seems stupid that we now really have to contact tech support to do something which we did not have to have the for Formerly
If my worries aren't tackled, I will be pressured to escalate this even more, which include on the Office with the President, the media, and the greater Business enterprise Bureau.
after the agent critique my account he reported I can not give you a deal or credits like you have now together with your exiting account, so i just gave up and hangup the mobile phone.
I have not been so pissed off with a company. It's difficult to have solutions from Telus. My Invoice has become changed various situations due to the fact signing up with them a year ago after a promoter came to our doorway and drew us in with engaging gives. She even stated Telus would buy Shaw's contract penalty to maneuver us about. I regret each individual 2nd of shifting. It requires up almost all of the afternoon to talk with anyone at Telus. Keep situations estimate an hour only for being forwarded to a person and put on keep for an additional hour. My Telus customer service agreement settlement reveals what my Monthly bill needs to be However they arbitrarily adjust my Monthly bill to 100.
If an automated assistant asks for the reason of your connect with, mention "I would want to make payment arrangements for my mobility bill".
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The several hours they've are usually not Operating nicely with my work and caring for an aged relative frantic agenda. I also chatted but they informed me I have to simply call in.
At the moment my cellular phone stopped connecting towards the telus community. Because of this it's got taken me a 45 to sift through the ai gate keepers prompt's just to talk to a real person, all though telus ai tries anything to not make it possible for me to talk to a real man or woman.
Hi Every person, I should contact customer service with regard to modifying a payment arrangement. I planned to know when there is an email or other approach to Get in touch with them since I'm Performing, and most times I attempt to simply call and don't get to speak to another person ahead of I need to dangle up.
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